How a Museum Knows? Structures, Work Roles, and Infrastructures of Information Work

Submitted by Isto Huvila on Wed, 06/05/2013 - 05:20

Publication Type:

Journal Article

Authors:

Isto Huvila

Source:

JASIST, Volume 64, Number 7, p.1375–1387 (2013)

URL:

http://dx.doi.org/10.1002/asi.22852

Keywords:

information use, information workers, museum informatics

Abstract:

Even if knowledge is a commodity that a museum offers as Hooper-Greenhill () has argued, the mechanisms of how a museum comes to know what it mediates are not well understood. Using a case study approach, the aim of this study is to investigate what types of sources and channels, with a special emphasis on social processes and structures of information, support collaborative information work, and the emergence of knowledge in a museum environment. The empirical study was conducted using a combination of ethnographic observation of and interviews with staff members at a medium-sized museum in a Nordic country. The study shows that much of the daily information work is routinized and infrastructuralized in social information exchange and reproduction of documented information and museum collections.
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