Information making related information needs and the credibility of information

Submitted by Isto Huvila on Fri, 05/29/2020 - 15:35

A presentation at the ISIC 2020 conference relating to the work in ARKDIS and CAPTURE projects.


Introduction. Even if trust in the process of how information is made has been acknowledged as a key aspect of the credibility information, there is little earlier research on how and if people use or want information on information making when doing credibility assessments. 
Method. Swedish archaeology administrators were interviewed (N=10). 
Analysis. Interview transcripts were analysed using close reading and an approach based on the constant comparative method. Information needs relating to work process, methods and technologies, context and situation, and non-needs were identified similarly to two types of reputational and four types of non-reputational cues. 
Results. Experienced information needs on information making and the preference of reputational and non-reputational cues in credibility assessments were related to individuals' epistemic distance to the context where information making took place and if the interviewees positioned themselves as insiders or outsiders in that particular context. 
Conclusion. To understand the dynamics and interaction of credibility criteria, it can be useful to look at how and what they are used to justify, and what are their underpinning epistemic beliefs instead of merely pointing to the differences in beliefs and enumerating situation-specific credibility criteria. People's flexibility in switching between reputational and non-reputational cues and positioning themselves as insiders and outsiders could be seen as an opportunity rather than as a sign of their inferior informational competences.

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